Norkosolar.com Privacy Policy
Effective Date: June 10, 2025
This Privacy Policy describes how Norkosolar.com (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit and interact with our website, Norkosolar.com (the “Website”). Norkosolar.com specializes in solar energy, showcasing projects, and offering quotes to potential customers.
1. Information We Collect
We collect various types of information from and about users of our Website, including:
- Personal Information You Provide Directly:
- Contact Information: When you request a quote or contact us through our forms, you may provide your name, email address, phone number, and physical address.
- Project Details: If you inquire about a quote, you may provide details about your property and energy needs relevant to a solar installation.
- Communications: Records and copies of your correspondence with us (including email addresses), if you contact us.
- Information Collected Automatically:
- Usage Details: As you navigate through and interact with our Website, we may automatically collect certain information about your equipment, browsing actions, and patterns, including:
- Your IP address
- Browser type and version
- Operating system
- Referring URLs
- Date and time of visits
- Pages viewed
- Time spent on certain pages
- Clickstream data
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies (like web beacons) to collect information about your browsing activities over time and across third-party websites or other online services. These technologies help us to:
- Remember your preferences
- Analyze how users interact with our Website
- Improve our Website’s functionality and user experience.
- Usage Details: As you navigate through and interact with our Website, we may automatically collect certain information about your equipment, browsing actions, and patterns, including:
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide Services:
- To provide you with the information, products, or services that you request from us, such as solar energy quotes.
- To respond to your inquiries and provide customer support.
- To Showcase Projects: To display and describe our solar energy projects on the Website.
- To Improve Our Website:
- To analyze Website usage and trends to improve the design, content, and functionality of our Website.
- To understand our audience and optimize our marketing efforts.
- To Communicate with You:
- To send you updates, newsletters, or promotional materials related to our services, if you have opted in to receive such communications.
- To notify you about changes to our Website or any products or services we offer or provide through it.
- For Security and Fraud Prevention: To detect, prevent, and address technical issues, security incidents, and fraudulent activity.
- To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
3. Disclosure of Your Information
We may disclose your personal information to third parties in the following circumstances:
- Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as website hosting, data analytics, CRM services, email delivery, and marketing assistance. These service providers are obligated to protect your information and may only use it for the purposes for which it was provided.
- Business Transfers: In the event of a merger, acquisition, restructuring, bankruptcy, or other sale or transfer of all or a portion of our assets, your information may be transferred to the successor entity.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
- To Protect Our Rights: We may disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
- With Your Consent: We may disclose your personal information to any other third party with your prior consent.
4. Data Security
We have implemented reasonable measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.
5. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
6. Your Choices and Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:
- Access: You may request access to the personal information we hold about you.
- Correction: You may request that we correct any inaccurate or incomplete personal information we hold about you.
- Deletion: You may request that we delete your personal information, subject to certain exceptions.
- Opt-Out of Marketing Communications: You can opt out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails.
- Cookie Preferences: You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this Website may then be inaccessible or not function properly.
To exercise any of these rights, please contact us using the contact information provided below.
7. Children’s Privacy
Our Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.
8. Changes to Our Privacy Policy
We may update our Privacy Policy from time to time. We will post any changes on this page and update the “Effective Date” at the top of the policy. We encourage you to review this Privacy Policy periodically for any updates. Your continued use of the Website after we make changes is deemed to be acceptance of those changes.
9. Contact Information
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
- Email: [email protected]
- Phone: 0100 158 4870
- Address: El Shorouk City, 6th Neighborhood
